RETURN POLICY

Fair returns that protect both buyers and sellers.

How the Return Process Works

1

Buyer raises a return in the app

Money stays frozen in escrow until resolved.

2

Support reviews the case

Photos and messages are checked.

3

If approved

A return courier label is generated, buyer sends item back, seller receives item.

4

Buyer is refunded

Once item is returned successfully.

5

Seller is paid (if applicable)

Depending on the outcome of the case.

6

Insurance claim (if damaged)

We handle insurance claims for transit damage.

Who Pays Courier Costs?

Scenario Who Pays
Item damaged / not as described Seller
Wrong item sent Seller
Buyer simply changed mind Not applicable (return not allowed)

This ensures no one abuses the system.

Returns Are Allowed For

  • Item not as described
  • Damage in transit
  • Wrong item sent

Returns Are NOT Allowed For

  • "I changed my mind"
  • Wrong size guessed
  • Personal taste

This keeps sellers safe from unfair returns.

Knot New protects both buyers and sellers with fair, transparent policies.