Website Terms & Conditions

1. WELCOME

1.1. Welcome to our Website/Application and thank you for reading these terms and conditions.

1.2. These terms and conditions govern your use of this Website/Application and all facilities and services made available through it by Knot New (Pty) Ltd with Registration No. 2026/038555/07 registered company operating in accordance with the laws of the Republic of South Africa (the "Company").

2. ABOUT US

2.1. To find out more about the Company please go to our About pages.

2.2. This Website/Application is owned and operated by the Company. Access to and use of our Website/Application is subject to our general terms and conditions as set out herein ("Terms and Conditions").

3. GENERAL

3.1. Introduction

3.1.1. These Terms and Conditions apply to all the web and app pages related to our Website/Application and should be read together with our Privacy Policy.

3.1.2. Please take note that access to and use of our Website/Application ("the/our/this Website/Application") is subject to these Terms and Conditions and our Privacy Policy.

3.1.3. By accessing our Website/Application and using our online facilities you confirm that you have read, understand and agree to be bound by these Terms and Conditions (read with our Privacy Policy) as may be updated by us from time to time. If you do not agree to our Terms and Conditions, please do not access or use our Website/Application further.

3.2. Validity and binding nature

3.2.1. These Terms and Conditions govern your relationship with us and constitute a valid and binding agreement between you, the user, and the Company.

3.2.2. The Electronic Communications and Transactions Act 25 of 2002 provides for valid and binding contracts to be concluded in electronic format and to be established over the internet. Contracts concluded electronically are thus the functional equivalent of contracts concluded on paper.

3.3. Amended or updated Terms and Conditions

3.3.1. We reserve the right, and may in our sole discretion choose to amend these Terms and Conditions at any time and in any manner that we deem appropriate.

3.3.2. This includes the right to change, modify, add or remove portions or the whole of our Terms and Conditions from time to time. It is your responsibility to check our Website regularly and to take note of any changes we may have made to these Terms and Conditions to ensure that you remain aware of and agree with the provisions of our Terms and Conditions. Any amendments hereto shall be effective immediately as of the posting thereof and shall automatically bind you without further notice. Your continued use of our Website/Application following the posting of any amendments shall signify your acceptance of such amendments and your agreement to be bound thereby.

3.4. Legal Age and Capacity

3.4.1. We do not accept any users, or representatives of users, under 18 (EIGHTEEN) years of age or who otherwise do not have the relevant capacity to be bound by these Terms and Conditions.

3.4.2. No one may access our Website/Application, use our facilities and/or accept these Terms and Conditions if they lack the necessary legal capacity to enter into a valid and binding contract with the Company. If they are so lacking and continue to use our Website/Application, such use is at own risk and the Company accepts no responsibility for such use.

3.4.3. By accessing our Website/Application and/or using our online facilities, you warrant that you have attained majority status (18 years of age or older), are emancipated or have your parents/legal guardian's consent to be bound by these Terms and Conditions. You further warrant that your legal capacity is not diminished due to mental incapacity.

4. USE OF THE WEBSITE/APPLICATION

4.1. You agree that your use of this Website/Application is for lawful purposes only.

4.2. You agree that you will not use this Website/Application for any unlawful purpose, including committing a criminal offence, gaining unauthorised access to other computer systems, or transmitting unlawful material. We permit access to content that is protected by copyright, trade marks and other intellectual and proprietary rights, and these Terms and Conditions, as well as applicable copyright, trade mark and other laws relating to intellectual property rights shall govern your use of such content.

4.3. You are free to encourage others to access our Website/Application and peruse the information and content thereof and you are at liberty to display and print for your personal and non-commercial use, any information that you may receive or obtain by means of our Website/Application.

4.4. You may not, however, reproduce, alter, modify, distribute, or otherwise use any of the materials without the prior written consent of the relevant holder of such right. 'Deep-linking', 'embedding' or using analogous technology is impermissible. Requests for permission to reproduce, distribute or otherwise use materials found on our Website/Application should be made to our official company email as provided on our Website/Application. By using this Website/Application, you agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of this Website and/or its contents contrary to these Terms and Conditions.

4.5. We reserve the right to suspend access to and/or use of our Website/Application, or any part thereof, and/or terminate your user account (if applicable) at any time if we, in our sole discretion, determine that you have not used the Website/Application in accordance with these Terms and Conditions.

5. ACCESS

5.1. Your access to our Website/Application is permitted on a temporary basis, and we reserve the right to withdraw or amend such access without further notice.

5.2. Although we take reasonable measures to ensure that the Website/Application is available to you at all times, you agree that we shall not be liable in respect of any loss or damage caused by or arising from the unavailability of, any interruption in or your access or use of the Website. We shall not be liable, if for any reason, this Website/Application is unavailable at any time or for any period.

5.3. We reserve the right to restrict access to some or all parts of this Website/Application or only provide access to authorised users, as may be required from time to time.

5.4. Access to this Website/Application is intended exclusively for residents of South Africa. Although we acknowledge access may be gained by non-South African residents through unofficial portals or otherwise, such access will be viewed as incidental and shall be construed as a waiver of all foreign rights and acceptance of South African jurisdiction and legislation.

6. ACCURACY OF WEBSITE AND APPLICATION CONTENT

6.1. Although we strive to take reasonable steps to ensure that information on our Website/Application is accurate and as up-to-date as possible, we do not warrant that the content or information displayed is/shall always be accurate, complete and/or current and you should not assume that this is always the case, and should consult with us before making any decision to act on this information.

6.2. Information provided on this Website/Application is provided without any guarantees, conditions or warranties as to its accuracy. It is recommended that independent legal advice be acquired before any reliance is placed thereon or that you obtain written confirmation from us as to the accuracy of any information provided. We accept no liability, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of any information contained on this Website/Application.

7. ROLE OF THE COMPANY

7.1. The Company operates primarily as an online marketplace which allows users to list, browse, purchase and sell pre-loved wedding items and related goods and services.

7.2. In respect of Marketplace Transactions, the Company is not the seller, owner, supplier, manufacturer or purchaser of any Listed Item.

7.3. Unless expressly stated otherwise, all Marketplace Transactions are concluded directly between the relevant Buyer and Seller.

7.4. The Company does not inspect, verify, authenticate or physically handle all Listed Items and does not warrant or guarantee the quality, condition, authenticity, safety, legality, suitability or fitness for purpose of any Listed Item.

7.5. The Company may provide platform services, including listing facilities, messaging tools, payment facilitation, escrow facilitation, moderation, user verification, customer support and internal dispute assistance.

7.6. The Company may, in certain instances, purchase items directly from users under a Direct Purchase Transaction. In such circumstances, the Company's role will be determined by the specific arrangement agreed with the relevant user.

7.7. The applicable role of the Company depends on the specific transaction structure communicated to the user at the time of listing, offer, purchase or acceptance.

8. USER ACCOUNTS AND VERIFICATION

8.1. In order to access certain features of the Platform, users may be required to register an account and provide information requested by the Company.

8.2. Each user warrants that all information provided to the Company is true, accurate, current and complete.

8.3. Users are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account.

8.4. The Company may require users to verify their identity, contact details, banking details, ownership of items, or other relevant information before allowing access to certain Platform features.

8.5. The Company may use third-party verification service providers for purposes of identity verification, fraud prevention, transaction security, regulatory compliance and platform integrity.

8.6. Users consent to the Company sharing necessary personal information with such verification service providers for the purposes set out in clause 8.5, subject to the Company's Privacy Policy and applicable law.

8.7. The Company does not guarantee that verification will eliminate all fraud, misrepresentation or unlawful conduct on the Platform.

8.8. The Company may suspend, restrict or terminate a user account where verification is unsuccessful, incomplete, suspicious, misleading or where the Company reasonably suspects fraud, abuse, misconduct or breach of these Terms and Conditions.

9. MARKETPLACE RULES

9.1. Seller obligations

9.1.1. Sellers must ensure that all listings are accurate, complete, honest and not misleading.

9.1.2. Sellers must clearly disclose all material defects, damage, wear, alterations, missing components, age, prior use, authenticity concerns or any other information that may reasonably influence a Buyer's decision to purchase the Listed Item.

9.1.3. Sellers must use original, current and accurate photographs of the actual Listed Item being sold, unless the Company expressly permits otherwise.

9.1.4. Sellers warrant that they are the lawful owner of each Listed Item or are otherwise lawfully authorised to sell such item.

9.1.5. Sellers may not list stolen goods, counterfeit goods, replica goods, unauthorised branded goods, illegal goods, unsafe goods, or any goods that may infringe the rights of a third party.

9.1.6. Sellers are responsible for packing and dispatching Listed Items safely, securely and within the timeframe communicated through the Platform.

9.1.7. Sellers remain responsible for the accuracy of their listings and may be held liable for misrepresentation, misleading descriptions, failure to disclose defects, or unlawful listings.

9.2. Buyer obligations

9.2.1. Buyers must carefully review all listing information, photographs, pricing, delivery information and applicable terms before purchasing any Listed Item.

9.2.2. Buyers must provide accurate delivery details and ensure that they are available to receive delivery of purchased items.

9.2.3. Buyers must inspect purchased items as soon as reasonably possible after delivery.

9.2.4. Buyers must raise any Platform dispute within the Dispute Period, subject always to any statutory rights that may apply under South African law.

9.2.5. Buyers may not attempt to bypass the Platform, make off-platform payments, or enter into direct payment arrangements with Sellers in respect of Listed Items introduced or made available through the Platform.

9.3. Anti-bypass rules

9.3.1. All communication, negotiation, payment and transaction arrangements relating to Listed Items must take place through the Platform, unless the Company expressly agrees otherwise in writing.

9.3.2. Any attempt to bypass the Platform, avoid Platform fees, avoid escrow arrangements, or conclude off-platform transactions may result in account suspension, transaction cancellation or termination of access to the Platform.

9.3.3. The Company may monitor Platform activity and Platform communications for purposes of detecting fraud, misuse, off-platform transactions, fee avoidance, safety risks and breach of these Terms and Conditions.

9.4. Prohibited items

9.4.1. Users may not list, sell, advertise or promote any of the following items on the Platform:

9.4.1.1. Counterfeit, pirated, replica, parallel imported, or unauthorised branded goods;

9.4.1.2. Stolen, fraudulent or unlawfully obtained goods;

9.4.1.3. Goods that infringe any intellectual property rights or other third-party rights;

9.4.1.4. Goods that are unsafe, unlawful, restricted or prohibited under South African law;

9.4.1.5. Alcohol, pharmaceuticals, explosives, firearms, or other weapons;

9.4.1.6. Used personal hygiene items where health, safety or hygiene concerns may arise;

9.4.1.7. Goods that are materially unrelated to the purpose of the Platform;

9.4.1.8. Any other item that the Company, in its reasonable discretion, considers inappropriate, unsafe, unlawful, misleading or unsuitable for the Platform.

9.5. The Company may remove any listing without prior notice where it reasonably believes that the listing breaches these Terms and Conditions or may expose the Company, users or third parties to risk.

10. PAYMENTS, FEES AND ESCROW

10.1. All payments made through the Platform must be processed through the payment methods and third-party payment providers approved by the Company from time to time.

10.2. The Company may use third-party payment processors, escrow providers or transaction facilitation service providers to process payments, hold funds, verify transactions, release payouts and process refunds.

10.3. Unless expressly stated otherwise, the Company does not operate as a bank, credit provider or financial institution.

10.4. Where an escrow process applies, the Buyer's payment may be held by the applicable Escrow Provider pending completion of the transaction, confirmed delivery, expiry of the Dispute Period and/or resolution of any dispute.

10.5. If no dispute is raised within the Dispute Period, the transaction may be deemed accepted for purposes of the Platform process and funds may be released to the Seller in accordance with the applicable payment and escrow process.

10.6. If a dispute is raised within the Dispute Period, the release of funds may be suspended pending review of the dispute.

10.7. The Company may charge commission, platform fees, subscription fees, payment processing fees, vendor fees or other fees as communicated on the Platform, in a quotation, in a fee schedule, or in a separate written agreement.

10.8. Unless otherwise agreed, applicable fees may be deducted from amounts payable to Sellers or Vendors before payout.

10.9. The Company may update its fee structure from time to time on reasonable notice, where applicable.

10.10. The Company is not liable for delays, failures, chargebacks, reversals, technical errors or processing issues caused by third-party payment providers, escrow providers, banks or other third-party service providers, except to the extent that such liability cannot be excluded under applicable law.

11. DELIVERY, RISK AND LOST PARCELS

11.1. Unless otherwise agreed through the Platform, Sellers are responsible for arranging the dispatch and delivery of purchased Listed Items.

11.2. Buyers are responsible for paying applicable delivery, courier, insurance or shipping charges, unless otherwise stated on the Platform or agreed between the parties.

11.3. Sellers must ensure that items are packaged safely and appropriately for delivery.

11.4. The Company does not guarantee delivery timelines and is not liable for delays caused by couriers, delivery providers, incorrect delivery details, failed delivery attempts or circumstances beyond the Company's reasonable control.

11.5. The risk of loss or damage to a Listed Item during delivery will be determined in accordance with the applicable delivery arrangement, courier terms, insurance terms and applicable law.

11.6. If a parcel is confirmed as lost in transit, the Company may assist the parties in facilitating a claim with the applicable courier, delivery provider or insurer.

11.7. Any reimbursement for a lost or damaged parcel will be subject to the terms and conditions of the applicable courier, delivery provider or insurer.

11.8. The Company's liability in respect of delivery, lost parcels or damaged parcels is limited to the extent permitted by law and subject to the role actually performed by the Company in the relevant transaction.

12. RETURNS, REFUNDS AND DISPUTES

12.1. Buyers must raise any Platform dispute within 48 hours after confirmed delivery of the relevant Listed Item.

12.2. The 48-hour Dispute Period applies to the Company's internal Platform, payment and escrow process and does not limit any statutory rights that a Buyer or consumer may have under applicable law.

12.3. A dispute must be submitted through the Platform and must include sufficient details and supporting evidence, including photographs, messages, delivery information or other relevant information.

12.4. The Company may review Platform communications, transaction records, listing information, delivery information, photographs and any other evidence reasonably required to assess the dispute.

12.5. The Company may request further information from the Buyer, Seller, Vendor, courier, payment provider, verification provider or any other relevant third party.

12.6. Pending resolution of a dispute, the Company or the relevant Escrow Provider may withhold, delay or suspend payment release.

12.7. The Company may make a Platform-level determination based on the information reasonably available to it at the time.

12.8. A Platform-level determination is final for purposes of the internal Platform, payment and escrow process, but does not prevent any party from exercising any statutory rights or pursuing any legal remedies available under applicable law.

12.9. Where the Company determines that an item is materially not as described, the Company may, depending on the circumstances, direct that:

12.9.1. the Buyer be refunded;

12.9.2. the Seller receive no payout or a reduced payout;

12.9.3. the item be returned to the Seller;

12.9.4. the parties bear return delivery costs as determined by the Company, the Platform rules, applicable courier terms or applicable law.

12.10. If no dispute is raised within the Dispute Period, the item may be deemed accepted for purposes of the Platform process and funds may be released to the Seller.

13. DIRECT PURCHASE AND GIVE & GAIN MODEL

13.1. The Company may, at its discretion, purchase selected items directly from users under a buy-out, resale, consignment-style, donation, credit, reward or "Give & Gain" arrangement.

13.2. The specific terms of each Direct Purchase Transaction must be agreed separately between the Company and the relevant user.

13.3. Where the Company purchases an item directly from a user, ownership of the item will transfer to the Company upon payment and acceptance of the item, unless otherwise agreed in writing.

13.4. The Company may inspect, reject or require further information in respect of any item offered to it under a Direct Purchase Transaction.

13.5. The user warrants that they are the lawful owner of the item or are lawfully authorised to transfer the item to the Company.

13.6. The user further warrants that the item is not stolen, counterfeit, unlawful, subject to third-party rights, materially defective beyond what has been disclosed, or otherwise unsuitable for resale.

13.7. Once ownership has transferred to the Company, the Company may resell, market, donate, distribute, alter, package, price or otherwise deal with the item at its discretion.

13.8. The original user will not be entitled to any resale proceeds, profit share, future value or additional compensation unless expressly agreed in writing.

13.9. If the Company discovers after purchase that an item was stolen, counterfeit, materially misdescribed, unlawfully sold, or subject to third-party rights, the Company may reverse the transaction, require repayment, claim damages, suspend the user's account or take any other steps available in law.

14. VENDOR SERVICES

14.1. Vendors may use the Platform to advertise or offer wedding-related services, including photography, make-up artistry, hair styling, wedding planning, décor, venue-related services and other related services approved by the Company.

14.2. Vendors operate as independent third parties and are not employees, agents, partners, representatives or subcontractors of the Company.

14.3. Unless expressly stated otherwise, any service agreement is concluded directly between the Vendor and the relevant customer.

14.4. The Company does not perform, supervise, control, guarantee or warrant any Vendor service.

14.5. Vendors are solely responsible for:

14.5.1. The accuracy of their service listings;

14.5.2. Their pricing, availability and booking information; delivering services in accordance with their agreements with customers;

14.5.3. Holding any qualifications, permissions, licences, registrations or insurance required for their services;

14.5.4. Complying with all applicable laws, regulations and industry standards;

14.5.5. All claims, complaints, losses or disputes arising from their services.

14.6. Where Vendor payments are processed through the Platform, the Company may facilitate payment processing through third-party payment providers.

14.7. The Company does not guarantee bookings, enquiries, sales, revenue, customer satisfaction or service outcomes for Vendors.

14.8. The Company may suspend or remove any Vendor, Vendor listing or Vendor account where the Company reasonably believes that the Vendor has breached these Terms and Conditions, misled users, failed to deliver services, acted unlawfully, received repeated complaints, or caused risk to the Platform or its users.

14.9. Vendors indemnify the Company against all claims, damages, losses, complaints, penalties, costs and liabilities arising from or relating to their services, conduct, listings, customer interactions, non-performance, negligence, misrepresentation or breach of law.

15. USER CONTENT, LISTINGS AND REVIEWS

15.1. Users may upload, submit, publish or transmit content through the Platform, including photographs, descriptions, listings, messages, reviews, ratings, logos, service descriptions and other material.

15.2. Each user warrants that they own or are authorised to use all content uploaded or submitted by them and that such content does not infringe any intellectual property rights, privacy rights, personality rights, confidentiality obligations or other rights of any third party.

15.3. By uploading or submitting content to the Platform, the user grants the Company a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, store, adapt, publish, communicate, distribute and otherwise process such content for purposes of operating, promoting, moderating, improving and enforcing the Platform.

15.4. The Company may remove, edit, restrict, moderate or refuse any content that it reasonably considers unlawful, misleading, defamatory, offensive, infringing, fraudulent, inappropriate, unsafe or in breach of these Terms and Conditions.

15.5. Reviews and ratings must be honest, fair and based on genuine experiences.

15.6. Users may not submit fake reviews, misleading reviews, defamatory reviews, abusive content, competitor sabotage, paid reviews without disclosure, or reviews intended to manipulate ratings.

15.7. The Company does not guarantee that all reviews are verified or accurate, unless expressly stated otherwise on the Platform.

16. COMMUNICATION MONITORING AND PLATFORM SAFETY

16.1. Users acknowledge and consent that the Company may access, review, store and process communications conducted through the Platform.

16.2. This may include messages, attachments, transaction discussions, booking discussions, dispute communications and other content exchanged through the Platform's communication systems.

16.3. The Company may access and process such communications for purposes of:

16.3.1. Dispute resolution;

16.3.2. Fraud detection and prevention;

16.3.3. Investigation of suspicious activity;

16.3.4. Enforcement of these Terms and Conditions;

16.3.5. Prevention of off-platform transactions;

16.3.6. Customer support;

16.3.7. Platform safety and integrity;

16.3.8. Compliance with legal obligations.

16.4. The Company does not intentionally monitor private communications outside the Platform.

16.5. The Company may retain communication records for as long as reasonably necessary for transaction support, dispute resolution, fraud prevention, legal compliance and enforcement of these Terms and Conditions.

16.6. The processing of communications will be subject to the Company's Privacy Policy and applicable data protection laws.

17. ECTA DISCLOSURES

17.1. For purposes of section 43 of the Electronic Communications and Transactions Act 25 of 2002, the Company's details are as follows:

17.1.1. Full legal name: Knot New (Pty) Ltd.

17.1.2. Registration number: [Registration Number]

17.1.3. Physical address: [Physical Address]

17.1.4. Email address: [Email Address]

17.1.5. Telephone number: [Telephone Number]

17.1.6. Website/Application: [Website URL]

17.1.7. Main business: online marketplace and related platform services for pre-loved wedding items and wedding-related services.

17.2. The Company's applicable fees, payment arrangements, refund process, dispute process and delivery process are set out in these Terms and Conditions, on the Platform, or in any applicable policy, quotation, fee schedule or written agreement.

17.3. Users may lodge complaints or queries using the contact details provided on the Platform.

18. DISCLAIMER

18.1. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including without limitation to the implied warranties that the content published to this Website/Application and/or products promoted on this Website/Application are fit for any purpose.

18.2. This Website/Application, including all services, content, functions and materials provided via the Website/Application, are provided "as is," "as available," without warranties of any kind, either express or implied, including any warranty for information, data, data processing services, uptime or uninterrupted access, any warranties concerning the availability, display-ability, accuracy, precision, correctness, thoroughness, completeness, usefulness, or content of information, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose, and we hereby disclaim any and all such warranties, express and implied. We do not warrant that the Website or the services, content, functions or materials provided via the Website will be timely, secure, uninterrupted or error free, or that defects will be corrected. We make no warranty that the Website/Application or the services provided will meet users' requirements.

18.3. We accept no liability, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of the Website/Application.

19. LIMITATION OF LIABILITY

19.1. You expressly agree that the use of this Website/Application is entirely at your own risk. The Website/Application and all its contents are provided on an "as is" basis, and we make no representations or warranties of any kind, whether express or implied, to the accuracy of the contents of the website. We do not warrant that the Website/Application's functions will be uninterrupted or error-free, or that the site or its server is free from viruses or other harmful components.

19.2. By accessing and using the Website/Application, you agree -

19.2.1. to the fullest extent permitted by law, to indemnify the Company, its owners, directors, employees, officials, suppliers, agents and/or representatives against any loss, injury or damages suffered or liability incurred by reason of any act or omission on your part, or that of any third party acting on your behalf, in connection with your access and use of this Website/Application; and

19.2.2. that the Company, its owners, directors, employees, officials, suppliers, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by the user, which arises directly or indirectly from reliance of the Website/Application and/or its content. The Company, its agents or suppliers shall not be responsible for any direct or indirect special consequential or other damage of any kind whatsoever suffered or incurred by you related to your use of, or your inability to access or use, the content or the Website/Application or any functionality of the Website/Application or of any linked website, even where we are expressly advised thereof.

20. EXTERNAL LINKS, GOODS AND ADVERTISING

20.1. Wherever this Website/Application provides links to other websites or application, this should not be construed as constituting any relationship or endorsement of the linked third party, and reliance on all information provided by the external link is done so at your own risk.

20.2. Wherever third-party goods, products, advertising or promotional material is displayed on this Website/Application, this should not be construed as us endorsing or creating any relationship between ourselves and that third party. Reliance on any such goods, products, advertising or promotional material is entirely at your own risk.

20.3. Any third party wishing to link to this Website/Application from their website must obtain permission from us by directing such request to us, and permission may be granted on terms and conditions agreed upon.

21. INTELLECTUAL PROPERTY

21.1. The Company retains copyright in the Website/Application and all current and future content displayed on the Website/Application which is not owned by third parties.

21.2. In terms of a limited licence, granted for general use, the Company grants the user, subject to these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content of the Website/Application for personal, non-commercial and informational purposes only. In addition, the Company grants you permission to copy and distribute information from the Website/Application for non-commercial purposes, provided that -

21.2.1. this information has not been sourced from third parties;

21.2.2. you notify us of such use; and

21.2.3. we are acknowledged as the source by reference to the Website address.

21.3. This Website/Application and its contents may not be reproduced, duplicated, copied, resold or otherwise used for any commercial purpose without the express prior written consent of the Company.

21.4. The intellectual property rights in all software and content (including photographic images, logos, text, images, video, audio or other material) made available to you on or through this Website remains the property of the Company and/or its licensors. All such proprietary works, and the compilation of such proprietary works, are the subject of copyright and which belongs to the Company, its affiliates or subsidiaries, and/or any third party owner of such rights (the "Intellectual Property Owners") and is protected by South African and international copyright laws and treaties around the world. All such rights are reserved by the Company and its licensors. You may however store, print and display the content supplied, but solely for your own personal use.

21.5. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website/Application are in no way associated, linked or affiliated with the Company and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website/Application are owned by the respective trade mark owners.

21.6. All rights in and to the relevant intellectual property in question is reserved and retained by the relevant Intellectual Property Owners.

21.7. Except as specified in these Terms and Conditions, you are not granted a license or any other right including without limitation under any copyright, trade mark, patent or other intellectual property in or to the content. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website/Application nor may you use any such content in connection with any business or commercial enterprise. Unauthorised use, manipulation, reproduction, modification and/or distribution of the content of this Website/Application is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

22. COOKIES AND TRACKING TECHNOLOGY

22.1. This Website/Application may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our Website/Application, and understanding how visitors use the Website/Application. Cookies can also help to customise the Website/Application for our users.

22.2. Personal information cannot be collected via cookies and other tracking technology; however, if you have previously provided or exposed personally identifiable information, cookies may be tied to such information. Please refer to our Privacy Policy for more information in this regard.

23. PRIVACY POLICY

23.1. Your privacy matters to us and we are committed to protecting your personal information.

23.2. You may use this Website/Application without providing any personal information.

23.3. However, so that we can regularly assess and improve the Website/Application, we collect information on the number of visits to the site, application, pages viewed, etc. Please take note that these Terms and Conditions, as well as your access to and use of our Website/Application is subject to our Privacy Policy.

24. ZERO TOLERANCE

24.1. Knot New(Pty) Ltd has a zero-tolerance policy on demeaning, belligerent, offending, aggressive and predatory behaviour of any kind. This includes any promoting or advocating violence, hate speech, bullying, belittling, human trafficking or other non-consensual sexual acts, or any other inappropriate content, acts or dealings.

24.2. Any content that promotes, advocates or condones racism, bigotry, hatred, violence against individuals or groups, or any other form of hate speech based on factors including, but not limited to, race, ethnicity, religious affiliation, disability, gender, age, nationality, sexual orientation, gender identity or political affiliation is not allowed.

24.3. Knot New (Pty) Ltd does not tolerate violent, demeaning, graphic or gory content, nor do we allow any actions or content that advocate or threaten violence of any kind. Physical assault, coercion and any acts of violence are prohibited.

24.4. Any behaviour deemed inappropriate by the company's sole discretion, which include but is not limited to the above, will result in an account being blocked and the user banned with immediately and indefinitely. Further details can be viewed on the Knot New (Pty) Ltd "Community Guidelines".

25. DISPUTE RESOLUTION

These Terms and Conditions are governed by the laws of the Republic of South Africa. Therefore, any dispute arising in relation to these Terms and Conditions shall, to the extent permitted by law, be referred to arbitration in Pretoria or Johannesburg at a venue of our choice, applying the Uniform Rules of the High Court of South Africa.

26. GOVERNING LAW

The law governing these Terms and Conditions, including without limitation its interpretation and all disputes arising out of these Terms and Conditions, is the law of the Republic of South Africa and the parties submit to the exclusive jurisdiction of the South African courts in respect of any matter arising from or in connection with these Terms and Conditions.

27. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the Company and the user and shall take precedence over any disclaimers and/or legal notices attached to any communications received by the Company from the user.

28. SEVERABILITY

Whenever possible, each provision of these Terms and Conditions shall be interpreted in a manner which makes it effective and valid under applicable law, but if any part of these Terms and Conditions is held to be illegal, invalid or unenforceable under applicable law, that illegality, invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, all of which shall remain in full force.

29. INDULGENCE

Any relaxation, indulgence or delay (together "Indulgence") by the Company in exercising, or any failure by the Company to exercise, any right under this Agreement shall not be construed as a waiver of that right and shall not affect the ability of the Company to subsequently exercise that right or to pursue any remedy, nor shall any Indulgence constitute a waiver of any other right.

30. COSTS

The Company shall not be liable for costs incurred by users to obtain professional advice relating to these Terms and Conditions.

31. CONTACT US

We welcome your comments and questions regarding these Terms and Conditions. Kindly direct any comments and questions to us via email to our official company email as provided on our Website/Application.